Return Policy

TheraStrength Return & Refund Policy

We stand behind the quality of our products and want you to feel confident shopping with us. If for any reason you’re not satisfied, we’re here to help.

Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Eligibility for Return

To qualify for a return:

  • The item must be in the same condition you received it (unworn/unused, with tags, and in its original packaging).

  • A receipt or proof of purchase is required.

  • Items sent back without an approved return request will not be accepted.

Non-Returnable Items

  • Single-use or consumable products (e.g., screen protectors).

  • Sale items and gift cards.

How to Start a Return

To begin your return, contact us at:
📧 Contact@therastrenght.com               

Once your request is approved, we will provide:

  • A return shipping label

  • Step-by-step instructions on how and where to send your package

Return Address:
Longhuaxinqu, Longhuajiedao, Waiyaopaicun, Longandasha, Shenzhen, Guangdong, China

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • Your item is defective

  • Your order arrives damaged

  • You receive the wrong product

We will work quickly to resolve the issue with a replacement or refund.

Exchanges

The fastest way to get the item you want is to return your current product. Once your return is approved, you can place a new order for the desired item.

European Union Customers – 14 Day Cooling-Off Period

If your order is shipped into the EU, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • The item must be unused, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

Refunds

Once your return is received and inspected, we’ll notify you of approval. If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please allow time for your bank or card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at Contact@therastrenght.com