Shipping policy

TheraStrength Shipping Policy

This Shipping Policy applies to all orders placed through our website. By purchasing from TheraStrength, you agree to the terms outlined below.

Where Do We Deliver?

We proudly ship worldwide, including:

  • North America: USA, Canada

  • Europe: UK, Ireland, EU countries

  • Oceania: Australia, New Zealand

  • Middle East

  • Asia

  • South America

Processing & Handling Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • We ship Monday through Friday.

Delivery Estimates by Region

🇺🇸 USA, 🇬🇧 UK, 🇨🇦 Canada, 🇦🇺 Australia, 🇳🇿 New Zealand

  • Premium Shipping: 4–12 business days

  • Free Shipping: 7–21 business days

🇪🇺 Europe & 🇮🇪 Ireland

  • Premium Shipping: 4–12 business days

  • Free Shipping: 6–15 business days

🌍 Middle East

  • Premium Shipping: 3–10 business days

  • Free Shipping: 5–12 business days

🌏 Asia

  • Premium Shipping: 11–23 business days

  • Free Shipping: 12–30 business days

🌎 South America

  • Premium Shipping: 11–23 business days

  • Free Shipping: 12–30 business days

⏳ Please note: Delivery times are estimates and may vary due to customs processing, local postal delays, or external factors beyond our control.

Change of Address

  • We cannot modify your shipping address once the order has been dispatched.

  • To make a change, contact us within 24 hours of placing your order:
    📧 Contact@therastrenght.com
    📞 +44 7492 072217

Order Cancellations

  • If your order has not yet been shipped, we may be able to cancel it.

  • Contact us as soon as possible if you wish to cancel.

  • If your order has already been shipped, please refer to our Refund Policy.

Tracking Your Order

  • Once your order ships, you will receive a tracking number by email.

  • Please allow up to 48 hours for the tracking link to update.

  • If you have not received your package within 5–8 business days after receiving your tracking number, please contact us with your name and order number so we can assist.

Damaged Parcels in Transit

  • If your package arrives visibly damaged, please refuse delivery and notify us immediately.

  • If your order is left at your address while you are away and arrives damaged, contact us as soon as possible for support.

📦 TheraStrength ensures every order is carefully packaged and shipped with tracking for your peace of mind.